PRIVACY POLICY

Nova Medical Wellness
Effective Date: September 30, 2026

 

Nova Wellness Group LLC, operating under the Nova Medical Wellness brand (“Nova,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, and share personal information when you visit www.novamedicalwellness.com, submit forms, request consultations or appointments, or communicate with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, telephone number, email address, and mailing address.

• Date of birth, when needed for scheduling or patient services.

• Appointment details, consultation requests, and services you express interest in.

• Information you submit through forms or communications with us.

• Communication preferences and records of your consent to receive messages.

• Payment and transaction information.

• Health information you provide through designated patient forms or in connection with healthcare services.

Our website may also collect technical information, such as your IP address, browser and device type, pages visited, and interactions with website features.

Please avoid submitting sensitive medical information through general website inquiry forms, ordinary email, or text messages. Use the designated patient forms or communication channels provided for that purpose.
2. How We Use Information

We use personal information as appropriate to:

• Respond to questions and consultation requests.

• Schedule, confirm, and manage appointments.

• Coordinate administrative support for in-person and telehealth services.

• Communicate about appointments, services, and payments.

• Process transactions and maintain appropriate records.

• Send updates or marketing communications where permitted and with any required consent.

• Operate, maintain, and improve our website and services.

• Protect our systems and prevent fraud or misuse.

• Meet applicable legal and regulatory obligations.

3. How We Share Information

We may share information as reasonably necessary with healthcare providers involved in your services and with providers supporting scheduling, patient management, communications, website hosting, payment processing, and other business operations.

We may also disclose information to professional advisors or when required or otherwise permitted by law, including to respond to valid legal requests or protect the rights and safety of patients, personnel, or others.

Service providers receive information for the services they perform on our behalf, subject to applicable privacy requirements.

Mobile phone numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

The sharing described in this section is subject to that restriction. Providers supporting our text messaging may process mobile numbers and consent records on our behalf solely to operate the messaging service, subject to applicable privacy requirements.
4. Text Messages, Calls, and Email

We may communicate with you about inquiries, appointments, scheduling, services, and administrative matters, consistent with your preferences and applicable consent requirements.

We send text messages only with the consent required for the type of message. Providing a telephone number or using our website does not, by itself, constitute consent to receive marketing text messages.

Consent to receive marketing text messages is not a condition of purchasing goods or receiving healthcare services.

• Message frequency varies.

• Message and data rates may apply.

• Reply STOP to opt out of text messages.

• Reply HELP for assistance, or call (631) 814-1790.

You may unsubscribe from marketing emails using the instructions included in those emails.

Ordinary email and text messaging have privacy and security limitations and are not intended for medical emergencies.

For more information, review our SMS Terms & Conditions.
5. Medical Information and Telehealth

Healthcare services available through Nova Medical Wellness are provided by appropriately licensed healthcare professionals.

Information collected in connection with medical care may be subject to HIPAA and other applicable healthcare privacy laws. This website Privacy Policy does not replace the treating healthcare provider’s Notice of Privacy Practices, which describes the use and disclosure of protected health information and patients’ rights.

You may request a copy of the applicable Notice of Privacy Practices from your healthcare provider. Contact us if you need assistance obtaining it.

Telehealth may involve electronic transmission of health information. Additional privacy disclosures and consent forms may be provided before your visit. No electronic transmission can be guaranteed to be completely secure.
6. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to support website functions, remember preferences, understand visitor activity, and measure website or marketing performance.

Depending on the tools enabled, these technologies may collect technical information, such as your IP address, device and browser information, and activity on the website.

You can manage cookies through your browser settings and any cookie preference controls available on our website. Disabling certain cookies may affect website functionality.

This Privacy Policy does not authorize disclosure of protected health information to analytics or advertising providers. Any such disclosure must have a separate, valid legal basis under applicable law.
7. Payments and Third-Party Services

We may use third-party platforms for appointment booking, patient forms, telehealth, payments, and financing.

Payment processors may collect financial information needed to complete transactions. Their handling of information is also described in their own privacy policies.

Our website may link to external websites. Please review their privacy policies before providing information, as we do not control their privacy practices.
8. Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, communication system, or database can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, fulfill the purposes described in this policy, and meet applicable legal, accounting, and record-retention requirements.

Medical records are subject to the applicable healthcare provider’s retention obligations.
9. Your Privacy Choices

You may contact us to update your contact information, change communication preferences, or request access to, correction of, or deletion of personal information.

We will respond as required by applicable law. Some information may need to be retained for legal, medical, or recordkeeping purposes.

Rights concerning medical records are explained in the applicable Notice of Privacy Practices.
10. Children’s Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website.

If you believe a child has submitted personal information, please contact us so we can review and address it.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or applicable requirements. Updates will be posted on this page with a revised Effective Date.
12. Contact Us
For questions about this Privacy Policy or to make a privacy request, contact:
Nova Medical Wellness
Nova Wellness Group LLC
Phone: (631) 814-1790
Website: https://www.novamedicalwellness.com